Returns Policy
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at orders@lasersedgewales.co.uk. Returns must be sent to: 8 Trem Yr Afon, Kinmel Bay, Rhyl, Conway, LL18 5JB. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalised products — please note that all of our products are personalised and made to order
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14-Day Cooling Off Period
For orders shipped to the EU, you have the right to cancel or return your order within 14 days for any reason and without justification.
Refunds
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at orders@lasersedgewales.co.uk.